Active communication is one that takes place when a person is listened attentively and at the end of their presentation they respond by offering an opinion, comment or suggestion in relation to what they have commented. The key is to maintain interest and active listening for effective communication.
Communication is essential in the life of the human being. There are different types of communication, among them is active communication.
In this it is essential to maintain two aspects constantly, active listening and offering responses in accordance with the conversation that is being held. This denotes that the person is being listened to at all times.
One of the main problems is reacting automatically or cutting off a conversation without waiting for the person to finish speaking.
By maintaining active communication, the opposite is intended. Feedback is very important also in this communication option. The arguments put forward by the people involved in the conversation are listened attentively and subsequently answered after having attended to that information in detail.
It is recommended to also read passive communication.
Characteristics of active communication
These are the main characteristics of this type of communication:
- Clarity: Offering coherent, well-argued ideas and avoiding detours is essential to maintain good active communication. The receiver will be able to understand the information and give an opinion on it with better criteria by understanding the information displayed.
- Interest: There must be interest on both sides to listen carefully and respond on equal terms. You have to be aware of the conversation at all times.
- Non-verbal language: Messages are important, but body language is even more so. Since this one that provides data that enhances the information that is being revealed. Showing and being aware of this will make the conversation make more sense and have a better global understanding.
- Empathy: One of the things that helps maintain an effective conversation is showing empathy for the other person. Putting yourself in their shoes to try to understand the situation they are going through will make them feel better listened to and create a climate of greater trust.
Active communication example
The head of a company has called one of his workers to discuss with him if he has a problem, since his productivity has decreased considerably.
They carry out a conversation in which the manager listens carefully to the employee's motives and respects their turn to speak at all times to later respond to them.
It understands the personal problems you are going through and gives you some solutions to help you. Both are attentive to the information that each one contributes and an effective active communication is carried out in this way.